Terms and Conditions

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Terms and Conditions

These Terms and Conditions outline the rights, obligations, and responsibilities of all parties involved in the agreement between [Stratford upon A-van] ("we", "us", "our") and the customer ("you", "your").

• Service: The transportation and moving services provided by [Your Company Name].
• Goods: The items being transported by us on your behalf.
• Agreement: The contract between you and us for the provision of the Service.

• Our quotation is valid for 30 days from the date of issue.
• The quotation includes all costs unless otherwise stated, such as fuel, tolls, and insurance.
• Additional charges may apply if there are changes to the original scope of work.

• A booking is confirmed once an email response agreeing to the price and date is received
• Payment is due before loading the van.
• Payments can be made via cash or driver's card terminal.

• Cancellations made more than 48 hours before the scheduled service will receive a full refund.
• Cancellations made within 48 hours of the scheduled service will forfeit the deposit.
• Rescheduling requests must be made at least 24 hours in advance.

• We are fully insured for the transportation of your Goods.
• Our liability for loss or damage to Goods is limited to £5,000.
• We are not liable for any loss or damage caused by circumstances beyond our control, such as natural disasters or traffic delays.

• You must ensure that all Goods are properly packed and secured.
• You must provide accurate information about the Goods and the locations involved.
• You are responsible for any additional costs incurred due to inaccurate information or unforeseen circumstances.

• We will transport your Goods with due care and diligence.
• We will provide proof of insurance upon request.
• We will communicate any delays or issues promptly.

• Any complaints must be reported within 24 hours of the Service completion.
• We will investigate and resolve complaints in a timely manner.
• Any disputes will be governed by the laws of the United Kingdom.

• We reserve the right to amend these Terms and Conditions at any time.
• Any changes will be communicated to you in writing.

• For any questions or concerns, please contact us at contact@stratforduponav-an.co.uk.